Refunds And Returns Policy

Returns Policy?

At Talaria USA official E-Bike Store, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straight forward return process as outlined below:

We understand that a product may not be what you expected, and in that case, we ask you to check the following terms for returning a product.

• When you receive a shipping notification, it is too late to cancel the order; you must request a return.
• We accept returns within 30 days after the original ship date as long as the item is in its original sealed packaging, unopened, and undamaged.
• Shipping charges are not refundable for change of mind returns.
• We may refuse to accept or permit the return of products that are not in their original, unopened packaging or have been altered or modified with third-party or aftermarket parts or components.
• Once the product has been returned to us and verified as complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged. You will receive a refund for your purchase amount, less shipping and handling. We do not reimburse delivery fees.

Return Conditions:

– Unused and Original Packaging: All returned items must be unused, in their original packaging, and in the same condition in which they were received. We reserve the right to refuse returns if these conditions are not met.

– Return Postage Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage, as we cannot be held responsible for items lost in transit.

• If you decide to cancel an order, you will be liable for the delivery cost if the delivery has already been arranged with our delivery partner. If the product has already been collected you may be charged twice to recall the product back to our warehouse. If you wish to cancel an item please let us know before we arrange the shipping.
• Faulty Bikes: If you believe your bike is faulty, please contact us to understand the warranty terms and length before proceeding with a return. If the bike falls under warranty, specific conditions and procedures may apply.
• Clearance Items: Clearance items may be functionally or visually different to standard products. Due to the nature of these reduced and discontinued items they cannot be returned/refunded.

PLEASE NOTE: DUE TO SAFETY REASONS HELMETS CANNOT BE RETURNED/REFUNDED 

Return Period:

– All returns must be initiated within **14 days of purchase**. After this period, we cannot accept returns or issue refunds. Additionally, items must be returned within 14 days of initiating the return otherwise the return, exchange or refund will be denied.

– Please make sure you have contacted us before returning your parcel so we are aware of your return. We usually recommend customers leave a note with their return with the order number and reason for return as this will help speed up the return/refund.

Refunds Policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 15 days.

Late Or Missing Refunds?

• If you haven’t received a refund yet, first check your bank account or account of original payment method again.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@talariausabikes.com